Your data
Privacy notice
This notice explains how Ace Counsel handles personal information sent through this website and shared during legal work. We use information to respond to enquiries, provide agreed services and meet our legal duties.
Last updated: 14 June 2025
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Information we use
What we collect and why
The details you choose to send help us understand your enquiry and contact you. If you become a client, information may include documents, correspondence and records relevant to your matter.
Only what is needed.
- Enquiry details
- Name, contact details and the description of your legal issue, used to respond and consider the next steps.
- Information for client work
- Documents and other relevant personal information used to provide the legal service you have asked us to carry out.
- Why processing is permitted
- We may rely on steps requested before a contract, our contract with you, legitimate interests, legal obligations or the establishment or defence of legal claims. We handle special-category information only where a lawful condition applies.
Website choices
Cookies and website analytics
Cookies are small files stored by your browser. Some are needed for a website feature to work; optional analytics cookies are used only if this site uses them and the required consent has been given.
Essential cookies keep pages working.
- Essential: support basic site operation and cannot be switched off through a consent choice.
- Analytics: if enabled, help us understand site use after you consent. You can change or withdraw that choice through the site's cookie controls, where available.
- Browser settings: your browser can block or remove cookies. Some site features may then behave differently.
We do not use this notice to promise that analytics cookies are active. Check the cookie controls shown on the website for the current options.
Storage and sharing
Retention and third-party processors
We keep enquiry records only as long as needed to respond and manage the enquiry. For client matters, retention depends on the work, applicable record-keeping duties and the need to establish or defend legal claims. We review records for secure deletion when no longer needed.
We review records regularly.
Service providers may handle information for hosting, email or case management. They must protect it and act on our instructions. Information may also be shared when needed with courts, opposing parties, professional advisers or regulators in connection with legal work or a legal duty.
If a provider processes information outside the UK, appropriate safeguards will be used where required by data protection law.
Your choices
Your rights over your information
You can ask us to explain how we use your information. Depending on the circumstances, you may also have the following rights.
You have clear rights.
- Access a copy of personal information we hold about you.
- Ask us to correct information that is inaccurate or incomplete.
- Ask for erasure or restriction of use where the law allows.
- Object to processing based on legitimate interests, or request portability where that right applies.
Some rights are subject to legal limits. We may need to keep certain records to meet professional or other legal obligations.
Making a request
How to raise a concern
Email or call us with your request and enough detail for us to identify the information involved. We may ask you to confirm your identity before acting. We normally respond within one month; complex requests or other permitted circumstances can affect that period.
Requests are handled carefully.
If you remain concerned about how your information has been used, you can complain to the UK Information Commissioner's Office.
Privacy contact
Speak to us about privacy
Send a question or data-rights request using the contact details below. Please avoid including sensitive case details until we have confirmed the right way to share them.
Your enquiry stays private.